FAQ

Frequently Asked Questions

How does the free 30-day trial work?

After you create an account, you have instant access to all of Mirachat’s features for 30 days. During this period you can upgrade at any time by visiting the change plan page.

You don’t need a credit card during the trial, so feel free to try it out.

Do I have to start with free 30-day trial?

Yes, we firmly believe you should only pay for software once you are convinced of its value. The best way to ensure that Mirachat is the best fit for your organization is through our full-featured 30-day trial. Over the course of the 30-day trial, you will also understand the feature set, and be better positioned to select a suitable plan for your needs.

But, you can upgrade to a paid plan at any time during the trial period.

What happens after the free trial period?

Towards the end of the 30 days we will email you and check if you want to upgrade. If you feel ready to buy a paid plan you can do so using a credit card or PayPal.

If you choose not to upgrade during the trial period, you will be automatically downgraded to the free Lite plan. Most of the features and additional agents you added will be automatically disabled at this point. If you choose to upgrade later, the disabled features and agents can be re-enabled again.

Is the Lite plan really free?

Yes. Live chat is one of the best ways to grow a fledgling business, and one of our missions is to make live chat available to every online business. However, the feature set for the Lite plan is limited. For example, only one active conversation (concurrent chat) is permitted at any time, and most customization options are not available. Still, we have taken care to ensure that the Lite plan is very attractive to solo entrepreneurs.

Are there bulk discounts?

Yes. Please contact our sales team at sales@mirachat.com if you are planning to make a purchase of 30 agents or more.

What are agents?

Agents are your organization's team members who will log into the dashboard and respond to your customer’s chats. Each agent will need to have their own account so they can serve customers. Basically, our agent fee is exactly like a per license fee that you use with other software plan.

Can I change plan anytime?

Absolutely! Simply upgrade or downgrade to the plan of your choice at any time.

What methods of payment are accepted?

At the moment, we accept Visa, Mastercard, and Paypal.

Feature Comparison

Feature comparison

Lite

Best for individuals

Basic

Best for lean teams

Advanced

Best for established teams

Pricing
Monthly pricing
Annual pricing
Agents
Product Functionality
Departments
Quick Responses
SSL Encryption
Visitor Path
Notifications
Multi-Language
Chat Transfer
File Transfer

Lite

Best for individuals

Pricing
Monthly pricing Free
Annual pricing Free
Agents 1
Product Functionality
Departments no departments
Quick Responses
SSL Encryption
Visitor Path
Notifications
Multi-Language
Chat Transfer
File Transfer

Basic

Best for lean teams

Pricing
Monthly pricing 180 元/席位/月
Annual pricing 1888 元/席位/年
Agents 5
Product Functionality
Departments 2 departments
Quick Responses
SSL Encryption
Visitor Path
Notifications
Multi-Language
Chat Transfer
File Transfer

Advanced

Best for established teams

Pricing
Monthly pricing 230 元/席位/月
Annual pricing 2488 元/席位/年
Agents Unlimited
Product Functionality
Departments Unlimited
Quick Responses
SSL Encryption
Visitor Path
Notifications
Multi-Language
Chat Transfer
File Transfer